First, the room was poorly designed (which doesn't equal hard AT ALL) - the most fun I had in all the escape rooms I visited was a hard room that I wasn't anywhere near getting out on time, but there's a clear difference between a well designed difficult room and a poorly designed stupid room. It's a HORRIBLE experience and if this was my first time doing an escape room, I'd have never done another escape room in my life. I've been to 8 escape rooms in 5 different states before and this is the only one I'm giving a 1 star (and that's because I can't give them a negative score!). The Escape Room was awesome, I am glad we were able to end the night on a good note. The arcade games are nice, they remind me of Dave & Busters. This in no way shape or form, felt like VIP. We were only able to get one round of drinks, since it took so much time to get served. During this lengthy time of checking in, getting our shoes, and clearing our table top, the ice cream cake we brought had melted, so disappointed. So we decide to clear the items ourselves, and get a washcloth from the bar. We ask the waiter if he can help clear the items, and he says he is the only waiter in this area and walks off without helping. It gets better, once we get to the bowling lane, there is a mess from the group prior to us. The bowling manager got us a VIP lane per my original request after being at the counter for 25 minutes, just trying to check in and get bowling shoes. I said that my lane was reserved as well but was given away, so I asked to speak to a manager. I was told that those lanes were already reserved. My group noticed that two VIP lanes were open as we were checking in, so I asked about VIP again, as that was what I reserved ahead of time. They did not offer to reimburse me for the difference that was paid for VIP, or for the $10 online reservation fee, they only offered more bowling time. When I went to check in 15 minutes in advance of our reservation time, I was told that our lane was inadvertently given away to another group and that no other VIP lanes were available and we could bowl in the regular twilight lane. I reserved a VIP bowling lane for an adult birthday party.
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